非英语患者
政策 and 程序 for Communication with Persons with Limited English Proficiency
政策
Rutherford Regional Medical Center will take reasonable steps to ensure that persons with Limited English Proficiency (LEP) have meaningful access and an equal opportunity to participate in our services, 活动, 项目和其他福利. The policy of Rutherford Regional Medical Center is to ensure meaningful communication with LEP patients/clients and their authorized representatives involving their medical conditions and treatment. The policy also provides for communication of information contained in vital documents, 包括但不限于, 放弃权利, 同意治疗表格, 财务和保险利益形式, 等. 所有翻译, translators and other aids needed to comply with this policy shall be provided without cost to the person being served, and patients/clients and their families will be informed of the availability of such assistance 免费.
Language assistance will be provided through use of competent bilingual persons under contracts or formal arrangements with organizations providing interpretation or translation services, or technology and te地蜡honic interpretation services. All staff will be provided notice of this policy and procedure, and staff that may have direct contact with LEP individuals will be trained in effective communication techniques, 包括有效地使用口译员.
Rutherford Regional Medical Center will conduct a regular review of the language access needs of our patient population, as well as update and monitor the implementation of this policy and these procedures, 必要时.
程序
1. 识别麻风患者和他们的语言
Rutherford Regional Medical Center will promptly identify the language and communication needs of the LEP person. 如果有必要的话, staff will use a language identification card (or “I speak cards,，可在WWW上找到.地蜡.网站)或海报，以确定语言. 除了, when records are kept of past interactions with patients (clients/residents) or family members, the language used to communicate with the LEP person will be included as part of the record.
2. 获得合格的口译员
The Rutherford Regional Medical Center House Supervisor is responsible for utilizing Language 服务 Associates to obtain a qualified interpreter, 根据需要. Language 服务 Associates has agreed to provide qualified interpreter services. The agency’s te地蜡hone number is 877-274-9745 and the hours of availability are 24 hours per day, 每周7天.
3. 家庭成员或朋友担任翻译. Some LEP persons may prefer or request to use a family member or friend as an interpreter. 然而, family members or friends of the LEP person will not be used as interpreters unless specifically requested by that individual and after the LEP person has understood that an offer of an interpreter at no charge to the person has been made by the facility. Such an offer and the response will be documented in the person’s file. If the LEP person chooses to use a family member or friend as an interpreter, 口译能力的问题, 保密, 隐私, 利益冲突也会被考虑在内. If the family member or friend is not competent or appropriate for any of these reasons, competent interpreter services will be provided to the LEP person.
Children and other clients/patients/residents will not be used to interpret, in order to ensure 保密 of information and accurate communication.
提供书面翻译
当需要翻译重要文件时, each unit in Rutherford Regional Medical Center will submit documents for translation into frequently-encountered languages to Lynda Maddox, 健康信息管理总监. Original documents being submitted for translation will be in final, approved form with updated and accurate legal and medical information.
Facilities will provide translation of other written materials, 如果需要, as well as written notice of the availability of translation, 免费, LEP个体.
Rutherford Regional Medical Center will set benchmarks for translation of vital documents into additional languages over time.
为睡眠者提供通知
Rutherford Regional Medical Center will inform LEP persons of the availability of language assistance, 免费, by providing written notice in languages LEP persons will understand. 至少, notices and signs will be posted and provided in intake areas and other points of entry, 包括但不限于急诊室, 门诊区域, 等. Notification will also be provided through one or more of the following: outreach documents, 电话语音信箱菜单, 当地报纸, 广播电台和电视台, 澳门皇冠体育网站, 和/或社区组织.
监控语言需求和实现
在持续的基础上, Rutherford Regional Medical Center will assess changes in demographics, types of services or other needs that may require reevaluation of this policy and its procedures. 除了, Rutherford Regional Medical Center will regularly assess the efficacy of these procedures, 包括但不限于 equipment used for the delivery of language assistance, LEP人士提出的投诉, feedback from patients and community organizations, 等.